For DMEPOS providers
The AI receptionist that never misses a call
DME AI Receptionist answers every inbound call for your durable medical equipment business, captures structured requests — returns, pickups, resupply, billing — and routes them to the right team queue. Nothing slips through.
24/7
Every call answered
8
Call outcomes tracked
11
Department queues
0
Missed callbacks
Phones are your bottleneck
Missed calls become lost orders. Hold times frustrate patients. After-hours calls go to voicemail and never get returned. Your staff spend their day answering the same questions instead of doing the work only they can do.
How it works
Answer
The AI receptionist picks up every inbound call in your company's voice, greeting callers by name.
Capture
It classifies the caller and collects the exact details your team needs — structured, not a voicemail to transcribe.
Route
Each request lands in the right department queue — callback, return/pickup, urgent — ready for staff to act.
Built for how DME actually works
Return & pickup queue
Equipment returns and pickups are a first-class workflow — captured with reason, location, and special circumstances, routed to the right team.
Urgent escalation
Critical equipment failures and emergencies are flagged P0/P1 and alert your on-call staff immediately.
Identity verification
Account-specific details are gated behind verification — no protected info is shared before the caller is verified.
After-hours coverage
Every call is answered, day or night. After-hours requests are captured and queued for the next business day.
Reports & visibility
See call volume, AI-resolution rate, and queue trends. Know exactly what happened on every call.
Per-client knowledge base
Answers low-risk questions from your approved knowledge — and captures a callback whenever it's unsure.
Safe by design
A medical-equipment receptionist has to be careful. Ours is built to capture and route rather than risk a wrong answer — with hard limits it never crosses.
- ✓Never diagnoses or gives clinical advice
- ✓Never guarantees coverage, delivery, or return approval
- ✓Never discloses account details before verification
- ✓Falls back to a callback whenever it's unsure
Simple pricing
A one-time setup fee to configure your account, then a flat monthly subscription. No per-minute surprises.
Let's talk
Pricing scales with your call volume and workflows. Book a demo for a quote tailored to your operation.
Get a quoteQuestions
Does it replace my staff?
No — it handles the phones so your team stops drowning in calls. Everything the AI can't safely resolve is captured and routed to the right person.
How long does setup take?
We configure your workflows, hours, knowledge base, and voice, then connect your phone number. Most providers are live in days, not months.
Is my data isolated?
Yes. Every client's calls, contacts, and configuration are strictly separated. Your staff only see your data.
What about compliance?
The product is built for HIPAA-regulated DME operations, with verification gating, access controls, and PHI-minimized handling designed in.
See it on your calls
Book a demo and we'll show you exactly how DME AI Receptionist would handle your inbound calls — returns, urgent failures, after-hours, and everything else.